Click the questions below to get answers to frequently asked questions about your waste hauler.
- What is considered regular household trash?
- What are my collection times?
- How do I dispose of furniture, appliances, cleanout or construction material?
- What is your inclement weather policy?
- What days do you reserve as holidays?
- What do you consider unacceptable curbside items?
- Do you take moving boxes and if so, how many can I put out for collection?
- How do I dispose of syringes/needles?
- Am I able to put my address on your cart/bins?
- How do I go about getting my cart/bin replaced?
- What do I do when my trash or recycling cart goes missing?
- What do I do when my bin goes missing?
- How do I go about cancelling my service?
- Am I able to use my 64 gallon recycling cart for trash?
- Can I use plastic bags to collect my recyclables?
- What are my payment options?
- When does yard debris collection begin and end?
- What can I put out for yard debris collection?
- I am a new customer and my bill is higher than expected.
Why am I being charged "extra"?
What is considered regular household trash?
Everyday generated trash is household trash. Example: kitchen and bathroom trash is everyday generated trash.
What are my collection times?
We advise all residents to ensure collection; have items out curbside the night before.
How do I dispose of furniture, appliances, cleanout or construction material?
Please call our office at least 24 hours in advance for pricing and to schedule these items for removal.
What is your inclement weather policy?
What days do you reserve as holidays?
What do you consider unacceptable curbside items?
Acids, Fire Extinguishers, Ammunition, antifreeze, asbestos, automobile parts, cinder blocks, concrete, TV's, computer monitors, car batteries, chemicals, dead animals, motor oil, mulch, paint, pesticides, poisons, propane or helium tanks, sod, tires, tree stumps, dirt, rocks and stones.
Do you take moving boxes and if so, how many can I put out for collection?
Yes, we do take moving boxes. For recycling purposes, they must be flattened and cut down to 3 ft by 3 ft. We will take approximately 75 per recycling collection pickup.
How do I dispose of syringes/needles?
It is imperative that proper steps are taken when disposing of syringes/needles. To ensure the safety of our crews, we would like to inform you of how you can dispose of these items. 1. Return them to either the physician or hospital in which they were received. 2. Placing them in a thick, hard plastic bottle (like a detergent bottle) with a secured lid. Syringes/needles or any sharp items should never be disposed of in just a plastic or paper bag.
Am I able to put my address on your cart/bins?
We ask you do not write in permanent marker on our equipment. We suggest you use stickers (example, mailbox stickers) to identify your cart/bin.
How do I go about getting my cart/bin replaced?
We ask that you call our office and speak with one of our customer service representatives to schedule a date when our crews will be in your area doing repairs/replacements of equipment.
What do I do if my trash or recycling cart goes missing?
Make sure you have the serial number located on the trash cart written down. If your cart goes missing, check around with your neighbors to see if they accidentally took your cart. If you are unable to locate your cart please call the office. You are able to purchase one from us for $100.00 or you may purchase your own trash can. Wal-Mart, Lowe’s, and Home Depot are suggested retailers if you choose to purchase your own.
What do I do if my bin goes missing?
Bins, unfortunately, do not have serial numbers on them. As mentioned above, check around to see if your neighbors accidentally took the bin. You are able to purchase one bin from us for $10.00 or you may purchase your own. Wal-Mart, Lowe's and Home Depot are suggested retailers if you choose to purchase your own bin.
How do I go about cancelling my service?
We ask you call the office in order to cancel your service. There is a $20.00 Administrative/Operations processing fee fee at the time of cancellation.
Am I able to use my 64 gallon recycling cart for trash?
No. The recycling cart is strictly for single stream recycling. No trash or yard debris material can be placed in this special recycling cart.
Can I use plastic bags to collect my recyclables?
While it is preferred that you collect recyclables loose rather than in plastic bags, American Disposal Services WILL pick up recyclables collected in plastic bags. However, if you choose to collect your recyclables in a plastic bag, please make sure that the bag is then placed into a proper recycling receptacle so that our crews are aware that the contents are recyclables ONLY.
What are my payment options?
By mail - checks or money order. In person - cash, checks or money order. By phone – VISA, MasterCard or AMEX. On the website bank autopay or paperless billing options.
When does yard debris collection begin and end?
Our high volume collection months for yard debris run from the beginning of March through the end of December. For some communities, this may be a separate day of service from your regular trash or recycling pick-up. If you have any questions concerning yard debris pick-up, please contact our customer service center.
What can I put out for yard debris collection?
What is considered yard debris collection is grass clipping and leaves to be placed out in clear plastic bags or brown paper bags. Personal containers may be used however need to be clearly marked "yard debris." Tree limbs and brush must be no longer than 5 feet in length and 6 inches thick in diameter. These items must be tied with rope or twine in arm length bundles. Items that are bagged or bundled or not to exceed 50 lbs. Items that are not acceptable yard debris collection are mulch, dirt, rock, and sod. Site new bag restriction limits based on area.
I am a new customer and my bill is higher than expected. Why am I being charged "extra"?
If you sign up in the middle of a billing cycle you will receive a prorated bill. This can include charges for an additional one to two months or a portion of a month, added to your 3-month bill. This will depend on when you started service with us. For all bills received after your first bill, you will be on the 3-month billing cycle.
Click here for an example of a prorated bill.
Click here for an example of a prorated bill.